Responsible Gaming at TheClubhouse

Our Commitment to Safer Play

We at TheClubhouse Casino operate under a licence from the Tobique Gaming Commission, and part of that licence requires us to maintain robust player protection standards. We go beyond the minimum requirements because we genuinely care about the wellbeing of our community. Our team monitors account activity, offers self-management tools around the clock, and works with independent dispute resolution through EGIS to make sure every player is treated fairly. The Clubhouse Casino also restricts access from jurisdictions where our licence does not permit real-money play, and we never onboard players who don't meet our age and eligibility requirements.

Age Verification and Account Security

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to register with us. We only allow one account per person, per household, per IP address and per device, which helps us prevent underage access and protects the integrity of our bonus programs. During verification, we may request identification documents, and players depositing in Bitcoin must complete identity checks before they can play. These measures aren't just regulatory boxes to tick for us — they're fundamental to keeping our community safe.

Tools We Offer to Keep You in Control

We provide a full suite of account controls so you can tailor your experience to whatever feels comfortable. Our Help Centre and account managers are always available if you want guidance on setting these up, and you can adjust most limits directly from your account dashboard.

• Deposit Limits: Set daily, weekly or monthly caps on how much you can add to your account.
• Loss Limits: Cap the amount you're willing to lose over a chosen period.
• Wagering Limits: Restrict the total amount you stake within a set timeframe.
• Time-Outs: Take a short break from your account, ranging from a day to several weeks.
• Self-Exclusion: Close your account for an extended period or permanently if you feel you need to step away.
• Reality Checks: Receive periodic reminders of how long you've been playing during a session.

Our TheClubhouse support team can help you activate any of these tools, and once a limit or exclusion is set, we apply it immediately — we don't ask you to wait or justify your decision. If you request self-exclusion, we honour that request without exception, and reactivating your account requires a cooling-off period plus additional confirmation steps.

Recognizing the Signs of Problem Gambling

We encourage every player to check in with themselves regularly. Gambling can become a problem gradually, and recognizing the warning signs early makes a real difference. Some indicators to watch for include:

• Spending more time or money on gambling than you originally intended
• Chasing losses by increasing your bets or depositing more than planned
• Neglecting work, relationships or responsibilities because of gambling
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable or preoccupied when you're not playing
• Lying to friends or family about how much time or money you spend gambling

If any of this sounds familiar, we'd genuinely encourage you to reach out to our team or use one of our self-management tools. There's no judgment here — only support.

How Our Bonuses and Loyalty Program Fit Into Responsible Play

We design our promotions, including the Welcome Package of up to 5,000 EUR plus 200 free spins and our Clubhouse Points loyalty program, to reward engaged play without pressuring anyone into spending beyond their means. Wagering requirements, maximum win caps and time limits on our offers are all clearly stated in our terms, and our Games of the Month cashback, weekly reload bonuses and Drops & Wins promotions are optional extras, never obligations. For a full breakdown of current offers and terms, take a look at our TheClubhouse bonus page. The Clubhouse Casino never requires a deposit to access basic account features, and Sweden and Finland are excluded from certain bonus offers in line with local regulatory guidance. Our VIP tier and 15-level Clubhouse Points system reward loyalty, but we also apply the same deposit limits, cashback caps and daily profit ceilings to VIP players as a safeguard against excessive play.

Withdrawal and Deposit Limits as a Protective Measure

Beyond player-set limits, we at TheClubhouse Casino also apply structural safeguards. Our withdrawal limits are capped at 7,500 EUR/USD per rolling seven-day period and 15,000 EUR/USD per month, with maximum daily profit set at 100,000 USD for VIP players and 50,000 USD for non-VIP players. These caps exist to encourage sustainable, measured play rather than large, impulsive transactions, and they apply consistently across our platform regardless of your loyalty tier.

External Support Organizations

We believe in pointing players toward independent, professional help whenever it's needed. If you or someone close to you is struggling with gambling, the following organizations offer free, confidential support:

• GamCare – gamcare.org.uk
• BeGambleAware – begambleaware.org
• Gambling Therapy – gamblingtherapy.org
• National Council on Problem Gambling – ncpgambling.org

These organizations are independent of TheClubhouse Casino, and reaching out to them costs nothing and carries no obligation. We'd rather see you take that step early than wait until things feel unmanageable.