TheClubhouse Privacy Policy

We at TheClubhouse are committed to protecting your personal data and respecting your privacy while you enjoy our games. This Privacy Policy explains how we, Novatrix SRL, the operator of The Clubhouse Casino, collect, use, store and protect the information you share with us when you visit TheClubhouse Casino.com, register an account, use the TheClubhouse app or contact our support team. By using our services, you acknowledge that you have read and understood how we handle your data.

Who We Are

The Clubhouse Casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Certain Paysafe transactions on our platform are processed by Tronabriz Limited on our behalf. We operate under a licence granted by the Tobique Gaming Commission, licence number 0000002, and we act as the data controller for the personal information we collect through the clubhouse casino website and mobile applications.

Information We Collect

When you register with theclubhouse casino, use the clubhouse casino login, or make a deposit, we collect a range of personal information necessary to provide our services and comply with our licensing obligations.

• We collect identification data such as your name, date of birth, address, phone number and email when you register.
• We collect financial data including payment method details, transaction history and, where required, proof of source of funds.
• We collect verification documents such as government-issued identification and proof of address to confirm your identity and age.
• We gather technical data including your IP address, device type, browser information and login timestamps, which helps us secure the clubhouse casino login process and prevent multiple accounts.
• We record your gaming activity, including bets placed, games played, deposits, withdrawals and bonus usage.
• We collect communications you send us through email, live chat or our Help Centre.

Information Collected Automatically

We use cookies and similar tracking technologies to understand how you interact with the clubhouse casino app and our website. This includes session data, referral sources, and information about whether you access us through the clubhouse casino login app or a desktop browser. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the clubhouse casino app download or website features.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to running The Clubhouse Casino safely and legally.

• We use your data to create and manage your account and to verify your identity in line with anti-money laundering regulations.
• We process your information to facilitate deposits and withdrawals across the payment methods available on our platform.
• We use your gaming history to administer our Welcome Package, the clubhouse casino no deposit bonus offers, the clubhouse casino bonus codes, reload bonuses and our Clubhouse Points loyalty program.
• We analyse your activity to detect fraud, prevent underage or duplicate accounts, and comply with responsible gambling requirements.
• We communicate with you about promotions, account notifications and changes to our terms, where you have consented to receive such communications.
• We use aggregated data to improve the clubhouse casino app, our game selection and overall user experience.

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, our legal obligations as a licensed operator, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications. If you are located in a region where the clubhouse casino australia or other regional variants of our service apply, we adapt our processing to comply with local data protection requirements while maintaining consistent security standards across all markets.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating the clubhouse casino platform.

• We share data with payment providers, including Tronabriz Limited, to process deposits and withdrawals securely.
• We share information with identity verification providers to confirm your age and identity before permitting real-money play.
• We disclose data to our game providers, including NetEnt, Playtech, Ezugi and others, where necessary to deliver gameplay and process bets.
• We share data with regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We provide information to EGIS, our alternative dispute resolution provider, if you raise a dispute that requires escalation to disputes@egis-adr.com.
• We may disclose data to law enforcement agencies where required by law or to prevent fraud.

Data Security

We use industry-standard encryption, secure servers and access controls to protect your information from unauthorised access, alteration or disclosure. We regularly review our security procedures to safeguard the data associated with your the clubhouse casino login, your the clubhouse casino app account and your financial transactions. While we take every reasonable step to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations. If you close your account or if your account becomes dormant, we may still retain certain records, including transaction history and identity verification documents, as required under our licensing conditions with the Tobique Gaming Commission.

International Data Transfers

As we serve players across multiple regions, including through our English, French, German, Estonian, Finnish and Arabic language versions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that any such transfers comply with applicable data protection standards and that your information remains protected wherever it is processed.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honouring these wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact us at help@TheClubhouse Casino.com, and we will respond in accordance with applicable regulations.

Age Restrictions and Excluded Territories

Our services are intended only for individuals who are 18 years of age or older, or who meet the legal age for gambling in their jurisdiction. We do not knowingly collect data from minors. Real-money play is not available to residents of certain restricted countries, and we do not permit the use of VPNs to circumvent these geographic restrictions. We only allow one account per person, household, IP address and device to ensure fair and secure use of our platform.

Cookies Policy

We use cookies to remember your preferences, keep you logged in, and analyse traffic to improve the clubhouse casino website and app experience. Some cookies are essential for core functionality, such as maintaining your session during the clubhouse casino login process, while others help us understand usage patterns to enhance our services. For further details, please refer to our separate Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of TheClubhouse after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at help@TheClubhouse Casino.com. If you have an unresolved dispute regarding your data or account, you may escalate the matter to our alternative dispute resolution provider, EGIS, at disputes@egis-adr.com. We are here to help and are committed to resolving your concerns promptly and fairly.